Booking Terms and Conditions

Bookings are made and accepted only on the following conditions:

1) Scilly Self Catering, hereinafter called "the Agency", act only as Agents for the owners of the accommodation ("the Owner") and the Contract of Letting is between the guest ("the Guest") and the Owner.

2) The Agency accepts no responsibility for personal injury to the Guest and/or his/her invitees (jointly known as "the Holidaymakers"), or loss of or consequential loss or damage to their property, or for other matters over which the Agency has no control.

3) This agreement is made on the basis that the property ("the Property") is to be occupied by the Holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

4) Bookings cannot be accepted from persons under 18 years of age. Group bookings of single sex parties are not permitted unless special arrangements have been made by the Agency with the Owner. (Safety deposits may be required.) Any pets you intend to take with you should be declared at the time of booking and checked and authorised via the Owner (where requested).

5) A deposit of 30% of the cost of the holiday ("Deposit") must accompany the booking request, plus Booking Fee. The Booking Fee and Deposit are non-refundable unless the Agency is unable to accept the booking and as specified below.

6) When paying a Deposit, we advise that cancellation insurance is taken out.

7) No bookings are valid until confirmed by the Agency in writing.

8) Once a booking is confirmed by the Agency, the Holidaymaker is responsible for the full balance of the cost of the holiday. This shall be paid not later than 42 days (6 weeks) before the booking is due to commence.

9) The Agency reserves the right to re-let any holiday where any monies due are more than 14 days in arrears, whereupon any monies paid by the Holidaymaker over and above the non-refundable Booking Fee and Deposit will be refunded. However, if the Agency are unable to re-let the holiday the Holidaymaker will remain liable for the outstanding balance of the cost of the holiday, and (if applicable) the Deposit and the Booking Fee.

10) In the event of the accommodation becoming unavailable due to instruction from the owner, the Agency will endeavour to provide the Holidaymaker with suitable alternative accommodation or will refund all monies paid or a proportion in the case of curtailment. We cannot however pay any compensation or expenses as a consequence of such an event.

11) In the event of cancellations, the Agency will endeavour to re-let the accommodation, and if successful the balance of the cost will not be due as in paragraph 8 above, or if already paid, will be refunded. Any request to cancel must be put in writing to the Agency in the first instance. The Booking Fee and Deposit will be retained. A Holidaymaker requiring a booking to be altered once the booking has been confirmed will be charged £20.00 if a revised confirmation is required.

12) Holidaymakers wishing to take pets on holiday must abide by the following rules: Responsible pet owners are welcome and the following applies to all bookings: "Regret no pets" relates to properties where pets are not permitted, however there is no guarantee a pet has not entered the premises at any time and does not imply that the property is "Pet Free" such as a guide dog or one belonging to the Owner of the property. "Pets welcome" relates to properties which allow pets (at a standard extra cost). In properties which take "Pets by arrangement", one small well-behaved dog is usually permitted (at a standard extra cost), but must be checked with us prior to booking. However, young pets, i.e. puppies MUST be declared to Scilly Self Catering at the time of booking and authorised by the Owner. If a puppy or young pet is taken to a property without the consent of the Owner this could result in you being asked to leave without compensation. When booking online it is advised that you check the acceptance of your pet by telephoning the Booking Department.We ask dog owners to observe the following rules (failure to do so may result in you being asked to leave without compensation):

13) The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. The Holidaymaker must report and pay to the Agency the cost of any damage or breakages made during their holiday occupancy. The Agency and the Owners reserve the right to make a charge where guests have contravened an Owner’s request for their property to be smoke free. (In order to comply with the Unfair Terms in Consumer Contracts Regulations 1999 the amount of such a charge should not be more than the cost of the cleaning).

14) The Holidaymakers right to occupy the Property may be forfeited without compensation if:-

  • More people or pets than declared at the time of booking or before the commencement of the holiday to the agency and/or the number the Property holds, attempt to take up occupation.
  • Overnight guests are entertained without the Agency or Owners express permission.
  • Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.
  • Smoking in a designated "No Smoking" property, whereupon an additional charge of £250 will be made for specialist deep cleaning.

15) All prices quoted include VAT where applicable at current rates.

16)In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Agency at once. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended when the Holidaymakers have denied the Agency the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. Please use the booking line when contacting the Agency. Outside of normal office hours, an answer phone facility will be available, alternatively we have a 24 hour call out facility details of which are to be found in the Property.

17) The Owner or his representative shall be allowed access to the Property at any reasonable time during any holiday occupancy.

18) We have compiled the information on our website as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside the Agency's control, in which case we cannot accept responsibility. We make every effort to ensure that the property details supplied to us by the Owners are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking. The Holidaymaker must accept minor differences between text/photograph/illustrations in the brochure and on the website and the actual property may arise. We cannot accept responsibility should the property not conform to the Holidaymaker's standards. If a facility is particularly important to you, please check with us prior to your booking.

19) By booking with Scilly Self Catering, you consent to receive our email newsletter. If you wish to unsubscribe from the newsletter you can do so at any time by clicking unsubscribe in the email.

20) The Booking Conditions will apply to all confirmed bookings.

21) These website Booking Conditions supersede all previous editions.

22) We can arrange and pay for flights/sea passage on your behalf. Your contract for these services is with the travel provider, not Scilly Self Catering. Payment to cover this is on top of the requested deposit.

  • Dogs must be under strict control at all times while in the property.
  • Any fouling of lawns etc. must be cleared up without delay.
  • The owner must bring the dog's bed or basket for sleeping in.
  • Dogs MUST NOT be left alone in the property or elsewhere at any time.
  • Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing.
  • Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent charges. Properties which do not take dogs may have on occasions had guide dogs in them. Each dog or pet may incur an extra charge of £20 per week per pet. However any damage (which must be reported to the agency immediately) or excessive cleaning that may incur an additional charge, will be at the Owner’s discretion.

Whilst every care has been taken to ensure the accuracy and detail contained in this website, the ownership of the properties belongs to third-parties and they may make alterations without our knowledge so no responsibility can be accepted by Scilly Self Catering, The Web Designer or their agents for any loss incurred by errors.

All electronic data transferred remains the property of Scilly Self Catering or their agents and may not be replicated in part or whole without prior permission. No electronic data will be preserved indefinitely, only the hard copy of any correspondence as in normal circumstances.